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    Refund Policy

    Overview

    At Walerzone.shop, we strive to ensure that you are completely satisfied with your purchase. Our refund policy is designed to provide you with a fair and straightforward process if you encounter any issues with your order. Please read the following information carefully to understand our refund policy.

    Refund Policy

    1. Refund Eligibility

    • Time Frame: You are eligible to request a refund within 7 days from the date of receipt of your order.
    • Conditions for Refund: Refunds are only available for products that are damaged or faulty upon delivery. If you receive a product that is not in good condition or does not function as expected, you may be entitled to a refund.

    2. How to Request a Refund

    • Contact Us: To initiate a refund request, please contact us at info.walerzone@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photographs of the damaged or faulty product.
    • Return Instructions: We will guide you through the return process and provide instructions on how to return the product. Please follow these instructions carefully to ensure your return is processed smoothly.

    3. Return of Products

    • Return Process: Once you have received return instructions, package the product securely and send it to the address we provide. Note that you will be responsible for any return shipping costs unless the return is due to an error on our part or a faulty product.
    • Inspection: Upon receiving the returned product, we will inspect it to verify the issue. If the product is confirmed to be damaged or faulty, we will process your refund accordingly.

    4. Refund Process

    • Refund Method: Refunds will be issued using the same payment method used for the original purchase. If you paid using Cash on Delivery (COD), we will arrange an alternative refund method, which will be communicated to you.
    • Processing Time: Once your return is received and inspected, we will process your refund within a reasonable time frame. Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

    5. Non-Refundable Items

    • Change of Mind: We do not accept returns or issue refunds for change of mind. Please ensure that you are confident in your purchase decision before completing your order.

    6. Contact Us

    If you have any questions or need further assistance regarding our refund policy, please contact us at:

    • Email: info.walerzone@gmail.com
    • Contact Number: 03110676409

    Thank you for shopping with Walerzone.shop. We appreciate your understanding and look forward to providing you with quality products and excellent service.